Staffing Your Events
For managers and venue leads — assign your events, approve what belongs on the schedule, and see the workflow land.
After this lesson you'll be able to staff a week of events in one pass, decide what belongs on your venue's schedule, and tell at a glance which of tonight's events are actually covered.
Staffing is the part of this job that is invisible when it works. Nobody thanks you for a fully covered Saturday; everybody notices the one event that went out unassigned. This lesson is the routine that makes the second thing not happen.
Thursday, planning the weekend
Situation
Your venues have six events between Friday and Sunday. Two are unassigned, one has a concert on the schedule that ANC is not covering, and one tech has picked up more hours than the rest.
Goal
Assign the two open events, take the concert off the schedule, and spread the load before the weekend starts.
Proof
Friday morning, every event that needs staff has a name against it, and the schedule shows only work ANC is actually doing.
What lands on your schedule, and what waits for you
Home sporting events for your venue's teams go onto the master schedule automatically. Anything else the venue calendar carries — concerts, private hires, one-off bookings — does not. It waits for you under Suggested.
Deciding on a suggestion
- 1
Open Events and switch to the Suggested tab.
- 2
Read what the event is and when it is.
- 3
Add to schedule if ANC is covering it.
- 4
Reject if we are not — it will not come back.
You are notified when suggestions arrive for a venue you lead. Approving puts the event on the master schedule exactly as if it had always been there — you can then staff it normally. Rejecting removes it for good, so the same concert will not reappear every time the calendar syncs.
Only the lead for that venue can make this call. If you cannot see the buttons on a suggestion, that venue is led by someone else — which is deliberate. It stops anyone quietly adding work to a building they do not run.
Staffing an event
- Open Events and filter to the week ahead.
- Sort or filter to Needs Staffing — these are the events with nobody on them.
- Open an event and assign the tech or techs covering it.
- Check the assignment landed — the event should now show the names.
Not every event needs staff. Warranty-only venues are covered without an assignment, and those events are marked as such — do not chase names for them. Chasing coverage on events that never needed it is the fastest way to stop trusting the unassigned count.
Watching the workflow land
Once an event is staffed, you get told as each step happens: the tech checks in, marks game ready, and files the post-event report. The post-event notification tells you straight away whether an incident was reported.
You are still alerted when a step is missed — that has not changed. What is new is that you also see the steps that go right, so a quiet night reads as confirmed rather than unknown.
The Thursday routine
- Open Events, filter to the coming week.
- Clear the Suggested tab — approve what ANC covers, reject the rest.
- Filter to Needs Staffing and assign every open event.
- Check nobody is carrying a disproportionate share of the weekend.
- Confirm every event that needs staff now shows names.
Check yourself
A concert appears under Suggested for your venue. ANC is not providing any service for it. What is the right action?
Key takeaways
- Home sporting events schedule themselves; everything else waits under Suggested.
- Only the venue's lead can approve or reject its suggestions.
- Rejecting is permanent — the event will not reappear on the next sync.
- Needs Staffing is the list that matters; warranty-only events are not on it.
- You now see completed workflow steps, not only missed ones.