Reports and Dashboards

The main dashboard

Default landing page for admins and managers. Shows:

• Today's events count + unassigned count
• Active staff hours
• Open tickets
• Pending workflows
• Estimated labor hours this week
• Auto-syncing venues vs venues needing feed URLs
• Labor by staff (who's doing what this week)
• Events by market, by league
• Workflow completion percentages

All live, all queryable.

Alerts

A strip of critical alerts runs across the dashboard:

• Events today with no staff assigned
• Events starting within 2 hours with no check-in
• Events within 1 hour still not game-ready
• Overdue post-game reports from yesterday
• Upcoming events this week needing assignment

SLA report

/reports — SLA compliance metrics across tickets:

• % responded within SLA
• % resolved within SLA
• Average response time
• Average resolution time
• Breached ticket list

Monthly service report PDF

Per-venue, branded, auto-generated. Pulls the month's events, tickets, workflow completion rate, labor hours, and incident notes into a single PDF for the client. Admins can generate on demand; scheduled delivery is configurable per-venue.

Executive ops report PDF

A C-level rollup with executive summary, trend arrows (coverage up/down vs prior period), and action items. Built for leadership reviews.

See also

• AI Assistant — ask the same questions in natural language
• Workflows — the data these reports pull from