Your Game Day Workflow
Check in, mark game ready, file the post-event report — and find the events you're assigned to.
After this lesson you'll know where your assigned events live, and you'll be able to complete all three game-day steps without anyone chasing you for them.
Three taps carry your whole game day: check in when you arrive, game ready when the building is ready for doors, and the post-event report when it's over. That is the entire workflow. It exists so nobody has to ring around asking whether a venue is covered — the answer is on the screen, in real time, for everyone who needs it.
Your venue manager and lead rep are notified as each step lands. That is not surveillance — it is the reason nobody calls you mid-warmup to ask if you made it.
Saturday, one venue, one game
Situation
You're assigned to a 7pm game. You arrive at 4, the room comes up clean, and one ribbon panel drops out during the third quarter.
Goal
Check in on arrival, mark game ready before doors, and file the post-event report with the panel issue written down.
Proof
Nobody called you to ask where you were, and Monday morning the panel issue is already a ticket instead of a memory.
Find the events you're assigned to
Everything starts from your own list. You do not need to hunt through the full venue schedule — the dashboard already knows which events are yours.
- Open My Events.
- Your assigned events are listed in date order, next one first.
- Tap an event to open its workflow.
If an event you expected isn't there, you are not assigned to it yet. Tell your manager rather than working it unrecorded — an unassigned event does not count as covered, and you will not show up on the coverage numbers for it.
The three steps
Game day, start to finish
- 1
Check in when you arrive on site.
- 2
Mark game ready once the building is ready for doors.
- 3
File the post-event report after the event ends.
1. Check in
Do this when you physically arrive, not when you leave the house. Check-in is the signal that the venue is covered — it is the difference between "someone is scheduled" and "someone is there".
2. Game ready
Mark this when the room is genuinely ready for doors: screens up, control system live, content loaded, everything you would want working if the client walked in right now. It is a statement about the building, not about you being busy.
3. Post-event report
File it after the event. This is where anything that went wrong gets written down.
If something went wrong, put it in the incident field. Not "minor issue" — what broke, where, and when. That text is what somebody reads on Monday when they are trying to fix it, and it is the only record that the problem happened at all.
You have 24 hours after the event ends to edit the report. After that it locks, so file it while the detail is fresh rather than saving it for your next shift.
Common mistakes
- Checking in from the car park the night before. Check-in means on site, ready to work.
- Marking game ready early to clear the notification. If it is not ready, the status is a lie that somebody else will act on.
- Leaving the incident field blank because "it got fixed". If it broke, it goes in the report. A fixed problem that keeps recurring is only visible if each occurrence was written down.
- Waiting until the next shift to file the report. The edit window closes after 24 hours.
Run it once yourself
- Open My Events and find your next assigned event.
- Open its workflow and read the three steps.
- On your next real event, check in from the venue.
- Mark game ready only once the room is genuinely ready.
- File the post-event report before you leave.
- Write any incident in full, in the incident field.
Check yourself
You arrive at 4pm for a 7pm game. The videoboard has a dead section you cannot fix before doors. What do you do?
Key takeaways
- My Events is your list — if it is not there, you are not assigned.
- Check in on arrival, not on departure and not the night before.
- Game ready describes the building, not your effort.
- The post-event report is the only lasting record of what went wrong.
- You have 24 hours to edit the report before it locks.